Death to NPS
If you could only ask one question of your customers, what would that be? Satisfaction? Likelihood to recommend? Likelihood to repurchase? What if I told you that all of those are the wrong question?
Humans are emotional creatures. They drive our behavioral and actions more so than any rational or considered decision. All behavior starts with what people feel. Uncover the emotional connections people have inside your category.
People act on their feelings and less so on their thoughts. Uncover motivations and barriers to action. Use a decision science study like discrete choice to assess how your audience actually makes decisions in your category.
More often than not, people rationalize their choices after the fact. Understand more deeply what is going inside the heads of your audience. We dive into non-conscious connections across the elements of the consumer experience using statistics and experimental approaches.
“I have had the pleasure of working with Corey on multiple projects after he was recommended to me by a trusted colleague. He is passionate, detail-oriented, and communicative---and he knows his stuff. Corey was always open to changes I wanted to make and provided incredibly thorough reports. I highly recommend Talisman Insights”
"Corey Hammer is not just a research director—he’s Sol Marketing’s resident mad scientist, the mastermind behind the data-driven insights that fuel our brand strategies. As my trusted research partner, Corey has been instrumental in developing the Irrational Loyalty Index, helping us quantify the emotional connections that drive consumer behavior. His razor-sharp analytical mind, deep curiosity, and ability to transform raw data into brand-transforming revelations make him an invaluable member of the Sol team. Corey doesn’t just crunch numbers—he uncovers the truths that brands need to build irrationally loyal customers. I couldn’t ask for a better partner in crime when it comes to turning research into real-world brand power."
"We partnered with Talisman Insights to conduct qualitative research aimed at uncovering our brand users' share of wallet. The project utilized a cutting-edge AI platform, and the experience from start to finish was excellent. Talisman provided expert guidance on selecting the right research approach and efficiently set up the project based on our objectives. Once the goals were clearly communicated, the process required minimal time on our end—making it both efficient and insightful. The quality of insights and professionalism exceeded expectations. We look forward to working with Talisman Insights again on future projects and highly recommend them to any organization seeking innovative, well-executed research support."
"Corey did an outstanding job for our focus groups, from start to finish; first by thoroughly reading through the discussion guide and providing valuable feedback to significantly improve it (by suggesting new questions and better phrasing, improving the structure and the flow); during the focus groups he managed to engage participants very effectively and extracted great insights from them, both by following the guide and adding relevant probes on the spot; finally he also synthesised the insights from the focus groups in a clear and succinct way."
"Overall it was very pleasant to work with Corey as he’s dedicated to the project’s success, did not hesitate to organize several preparation calls to improve the focus group content and moderation, and is a very nice person to work with."
"I could not recommend Corey enough for his incredible focus group skills and experience."
If you could only ask one question of your customers, what would that be? Satisfaction? Likelihood to recommend? Likelihood to repurchase? What if I told you that all of those are the wrong question?
When I’m asked to describe what we do at Talisman Insights, my response (after saying “surveys and focus groups”) is a variation of the following: “we offer data-driven insights to fuel organizations’ growth.” If I Read more
I was recently interviewed by Pat Helmers of Sales Babble. That interview (#209) is now up Sales Babble’s website. Please go have a listen. https://www.salesbabble.com/market-research/